Delivery and cancellation terms

Seller

Hämmästy! Oy (business ID 3089801-8)
the magician's office, Jokikatu 10, 06100 Porvoo, Finland
info@taikurintyohuone.fi · +358 50 3536 012

Tickets and delivery

Tickets are paid for online at the time of booking. Payments are handled by Stripe, and the most common payment cards are accepted. Your seat is reserved as soon as you have paid. We go through the bookings ourselves, so tickets and the booking confirmation are usually delivered to your email the same day, and within one day of payment at the latest.

All consumer prices include VAT.

Cancellation terms — tickets

Tickets to a performance held at a specific time are not covered by the 14-day right of withdrawal under the Finnish Consumer Protection Act (Consumer Protection Act, Chapter 6, Section 16), so purchased tickets are not refunded. A ticket may, however, be transferred to another person.

If a show is cancelled for a reason on our side, we refund the payment immediately and in full.

Private and corporate bookings

For private shows, team days and other bookings of the whole space, the time is reserved for you as soon as you have paid or provided invoicing details. We confirm the booking by email, usually the same day and within three days at the latest. Payment can be made by card, and for companies also by invoice. If the booking does not go ahead for a reason on our side, we refund any amount already paid in full.

A private booking can be moved to another date or cancelled free of charge when you tell us at least 14 days before the event. After that, 50 % of the booking is charged, and less than 7 days before the event the full price of the booking is charged. That close to the event, we are in practice unable to sell the released time again.

Gift cards

A gift card is valid for 12 months from the date of purchase. It can pay for tickets to a show or for a private show of your own. If the booking costs more than the card, the difference is paid when booking. If the booking costs less, the remaining value stays on the card and can be used later. A gift card is not exchangeable for cash.

A gift card can be cancelled within 14 days of purchase if it has not been used; we then refund the payment in full.

Disputes

If a dispute concerning the sale cannot be resolved through negotiation between the parties, a consumer may refer the matter to the Consumer Disputes Board (kril.fi) for resolution. Before taking a matter to the board, it is worth contacting the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta).

This is a translation of the Finnish original. In the event of any conflict between the two, the Finnish version prevails.